Sample Resume Airport
A Resume Example For a Position at Airport
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Michael Lee
20 Franklin Street,
Houston TX 75104
(281)999-9999
Objective
Professional Public Service Representative in the air transportation sector where my progressive experience in the industry can add value to an airport customer-centric team.
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Working Experience
- Supervisor for Global Security in Houston TX - 2006 to 2007
- Ticker Reader for American Airline Security checkpoint - 09/2005 to 09/2006
- P.S.R (Passenger Service Representative) - 07/2005 - 01/2006
- Work as an Exit Lane Guard for various airlines
- Wheelchair Assistance
- Service Assister at American Airline Admirals Club
Accomplishment
- Effectively managed various departments for over 40 employees per shift including security checkpoint operations, airline Passenger Service Representative operations, airline wheelchair assistance,airline baggage handlers and skycap curbside check-in
- Take ownership and responsibility to all security staff regarding validities of various passenger tickets and government issued identifications to authorize or deny accesses for individual to pass through the sterile area
- Demonstrate problem-solving skill every time while individual questioning or challenging security employee regarding FAA and TSA regulations
Customers Service Skill
- Provide information assistance regarding locations of airlines, terminals,parking,concessions and any other airport information for over thousand travelers per day
- Perform highly sufficient crowd control and line directory, enable to organize and divide 100 passengers into several lines in order to speed up the checkpoint operations
- Provide professional wheelchair assistance to all passengers in need;ensure all passengers are delivered to their wanted destinations satisfactorily and safely
- Capable of distinguish the differences between a valid boarding pass and a passenger itinerary, also capable of identifying validities of different identifications
Related Skill
- Bilingual in English, Chinese Mandarin and Cantonese
- Communicate well with different personalities,serve with guests and clients with warmth and diplomacy
- Effective and knowledgeable in working with cultural differences
- enthusiastic in best possible achieving the results
- Efficiency computer Word
Honors and Accomplishments
- Successfully passing a test conducted by FAA on April 21,2006, honored by FAA and rewarded by Global Security Headquarter
- Rewarded by Global Security on achieving outstanding performance and perfect attendance for the past 2 years working with Global Security
Education
- Johnson & Wales University - Providence, RI from year of 2000 to 2004
- Schiller International University - Switzerland from 1998 to 2000
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