Air Canada Career
Your Dream Career at Air Canadda Airlines
Air Canada Career
Air Canada was founded in 1936, provides scheduled and charter air transport for passengers and cargo to 178 destinations worldwide. It is the world's tenth largest passenger airline by number of destinations, and the airline is a founding member of Star Alliance, an alliance of 26 member airlines formed in 1997. Air Canada's corporate headquarters are located in Montreal, Quebec, while its largest hub is Toronto Pearson International Airport, located in Mississauga, Ontario. Air Canada had passenger revenues of CA$9.7 billion in 2008. The airline's regional service is Air Canada Express. In 2009, Air Canada received the following awards: “Best in Business Travel”, “Best Flight Attendant in North America”, “Best In-flight Services in North America”, “Best Airline in Canada” and “Best Airline in North America” Air Canada Career
STATION ATTENDANTS
Job Title: Station Attendants
Job Responsibilities:
- Drive and operate ramp-servicing vehicles and equipment
- Marshal or tow aircraft to gate positions for passenger boarding and --deplaning and for loading and unloading of cargo
- On-load/off-load cargo and passenger baggage
- Available for shift work - early mornings, evenings, weekends and statutory holidays
- Able to lift heavy objects weighing up to 70 pounds (32 kilograms) and willingness to work under various climatic conditions
- Capacity to work within strict timelines in order to maintain on-time departures while ensuring Safety First at all times
STATION ATTENDANTS
Job Title: Station Attendants
Job Responsibilities:
- Drive and operate ramp-servicing vehicles and equipment
- Marshal or tow aircraft to gate positions for passenger boarding and deplaning and for loading and unloading of cargo
- On-load/off-load cargo and passenger baggage
- Available for shift work - early mornings, evenings, weekends and statutory holidays
- Able to lift heavy objects weighing up to 70 pounds (32 kilograms) and willingness to work under various climatic conditions
- Capacity to work within strict timelines in order to maintain on-time departures while ensuring Safety First at all times
LABOUR AND EMPLOYMENT COUNSEL
Job Title: Labour and Employment Counsel
Job Responsibilities:
- Providing advice on Part II of the Canada Labour Code, including the applicable obligations to maintain a safe workplace, the establishment and functioning of health and safety committees and the role of the employer and unions vis-à-vis the committees;
- Providing advice on and negotiating Assurances of Voluntary Compliance with officials;
- Providing compliance advice on, and drafting responses, to directions of Part II Health and Safety Officers and researching, drafting and filing appeals or responses to appeals of those directions;
- Representing the company in: appeals before Part II Appeals Officers; health and safety-related reprisal and unfair labour practice complaints before the Canada Industrial Relations Board; health and safety-related grievances before grievance arbitrators; and any associated judicial review proceedings.
HUMAN RESOURCES SPECIALIST
Job Title: Human Resources Specialist
Job Responsibilities:
This position is an entry level HR management role which acts as the primary contact to support our customers in managing their human resources in all aspects of the employee life cycle. This position contributes to the delivery of various corporate programs and operational initiatives In order to meet the business requirements.
GROUND SUPPORT EQUIPMENT (GSE) MECHANIC (CAT 23)
Job Title: Ground Support Equipment (GSE) Mechanic (CAT 23)
Job Responsibilities:
GSE maintenance professionals should have the following skill sets:
- Knowledge of drive-trains, diesel and gasoline engines, propane fuel systems, complex electrical and hydraulic systems, and metal fabrication and welding.
- Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.
- Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, high stress environment.
FLIGHT REVENUE ANALYSTS
Job Title: Flight Revenue Analysts
Job Responsibilities:
Flight Revenue Analyst will be responsible for flight revenue Optimization on assigned routes through analysis and forecasting of passenger demand and fares. You will also help Air Canada achieve optimal seat inventory allocations and network revenue maximization, in support of our marketing strategies.
CUSTOMER SERVICE AGENT
Job Title: Customer Service Agent
Job Responsibilities:
Deal directly with the public, other airlines and Company employees by providing Airport customer services in a manner prescribed by the Company.
- Check in Passengers, issue boarding pass, seat selection and verify immigration documentation
- Check in baggage ensure Company regulations regarding size/weight are complied with collect excess charges.
- Make reservations
- Compute fares, issue tickets and provide passengers with relevant information, including Customs and Immigration requirements
- Perform Baggage Tracing duties.
- Coordinate the boarding of passengers onto the aircraft
CUSTOMER SERVICE MANAGER
Job Title: Customer Service Manager
Job Responsibilities:
- Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
- Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions
- Contribute to operational safety, a satisfying work environment and improved quality of customer service in the branch
- Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
- Assume local leadership, as assigned, for specific local initiatives for process & performance improvement
- Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions
- Anticipate employees' and customers' needs and be available for them
- Celebrate success with employees by recognizing great individual and team effort and take time to thank them
- Be entrepreneurial and make every decision as if you owned Air Canada
- Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment.
BUSINESS ANALYST
Job Title: Business Analyst
Job Responsibilities:
- Play an integral role at actively participating at the systems development and operations, baseline and project support
- Work very closely with all internal and external teams including external IT suppliers and possibly AC partners during either the development process or the problem resolution process
- Be familiar and understand the AC operation and development framework
- Act as the single point of contact for specific user requirements within and possibly without his/her area of responsibility
- Understand the business objectives and priorities to then identify and provide technology solutions and services which will improve and/or sustain the business operations
- Responsible to write & review and / or document high quality UBR (Understanding of Business Requirements) and / or Functional Specifications
BILINGUAL CUSTOMER SALES & SERVICE AGENT
Job Title: Bilingual Customer Sales & Service Agent
Job Responsibilities:
This is a permanent, part-time, position which guarantees a minimum of 21 hours, maximum of 24 hours per week.
- Conduct passenger check-in
- Prepare and issue ticket and boarding passes
- Assist pre-boarding passengers and provide information on flight schedules and routes.
- Act as Ground Hosts and Hostesses
BILINGUAL CUSTOMER SALES & SERVICE AGENT CALL CENTER
Job Title: Bilingual Customer Sales & Service Agent Call Center
Job Responsibilities:
These positions are permanent, full-time opportunities with a starting hourly rate of $11.23/hr. In addition, Air Canada offers medical, dental and life insurance benefits, as well as employee travel privileges.
- Offer the highest level of customer service while providing callers with information regarding flights, fares, destinations, special offers and other travel products.
- Use Air Canada's in house reservation system to make new flight reservations or to modify existing bookings.
- Resolve concerns and/or issues to ensure our Customers have the best experience with Air Canada.
- Promote Air Canada's products/services to the traveling public
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